FAQ

Check out our Frequently Asked Questions below. If you still need help please contact us.

Shipping

Where do you ship to?

We currently only ship to the United States.

How do I track my order?

You will recieve a confirmation email with your tracking information once it's shipped. If you entered the wrong email, submit a contact form and we can update it for you!

Returns

What is your return policy?

If there is an issue with your order ex. damaged, wrong item, etc, please be sure to email us at contact@caughtavibestore.com

Once item is shipped, we cannot correct the address. Please make sure you put the correct address or update us of an address change before your item ships!

General

Are your earrings Nickel Free?

All of our earrings are nickel free

Is everything handmade?

Our jewelry is handmade from scratch using polymer clay.

Our tumblers come blank and we use special equipment to infuse special ink permanently into the cups.

Are your cups dishwasher safe?

No they are not. The glass and metal cups are handwash only and we do provide proper care instructions with each order.

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